Axolotl Reassurance

We prioritize the well-being of our axolotls and the trust of our customers. This Replacement Agreement outlines our commitment to providing a free axolotl replacement under specified conditions.

Terms of Replacement

1. Coverage Duration: Our commitment stands for a period of six (6) months from the date of purchase.
2. Replacement and Shipping: If an axolotl unfortunately doesn’t survive within the covered period, River City Aquaculture will send a complimentary replacement, with shipping costs included.
3. Substitution of Morph: In situations where the exact morph of the original axolotl isn’t in stock, a substitute axolotl of the same or lower value will be offered.

Terms of Replacement

To facilitate a smooth replacement process, customers should provide:

1. Clear photographs of the deceased axolotl.
2. A comprehensive photograph of the aquarium setup.
3. Precise temperature reading of the aquarium.
4. Accurate details of the aquarium’s water parameters, including pH, ammonia, nitrite, and nitrate levels.

Verification 

1. Understanding the Cause: River City Aquaculture reserves the right to ask additional questions or seek expert advice to understand the circumstances surrounding the axolotl’s demise.
2. Well-being of the New Axolotl: These inquiries help ensure that the new axolotl will thrive in its environment, minimizing potential risks.

Exclusions 

No replacements will be facilitated if it’s determined that the axolotl’s loss resulted from intentional harm, neglect, or adverse adjustments made to the aquarium environment.

Replacement Procedure  

1. Notification: Customers should inform Axolotl Planet within seven (7) days of their axolotl’s passing.
2. Submitting Documentation: The required evidence, as specified in Section III, should be sent for review.
3. Assessment and Approval: After reviewing the submitted details, River City Aquaculture will decide on the replacement. If everything is in order, arrangements for the replacement axolotl will commence.